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TikTok punishes ads that look like ads, yet most agencies split the work: one studio films, another team runs the media, and nobody owns the result. Refined is a Kiwi-owned team in Grey Lynn where strategists, media buyers, shooters and editors work side by side, and you talk to all of them.

Book a free strategy call. We will look at your product, audience and current ads, and tell you straight whether TikTok deserves a test budget.
No screenshots of view counts and no monthly PDF that arrives too late to act on. Refined Analytics shows spend, orders and enquiries from TikTok next to Meta, Google and email as they happen, and a weekly note from the team explains what we changed and what is next.
What New Zealand business owners ask us before advertising on TikTok.
Businesses get sold views, followers and a handful of polished videos that never get refreshed. Here is what usually goes wrong on TikTok, and how we run it instead.
Creative and media sit under one roof. The people who film your TikToks are the people who run them, so every new video is built from what the last round taught us.
TikTok Ads Manager set up and run around one clear goal, with budget moved weekly to the ads and audiences that sell.
Vertical video shot and edited in our Grey Lynn studio, with a hook in the first seconds and captions kept clear of the app's buttons.
Creator-style videos scripted, filmed and edited by our team, with creators or on-camera talent arranged when the brief needs them.
TikTok Pixel and server-side Events API set up before launch, so purchases and leads are counted accurately.
Your best organic posts, and creator posts with their permission, run as ads so the likes, comments and follows stay on the original video.
TikTok sparks interest, Meta brings back your site visitors and Google catches the searches that follow. One plan, one budget.
The same framework on every TikTok account, scoped to your product, audience and margins. Nothing is set and forgotten.
Your product, audience, current ads and competitors on TikTok, to see whether the channel fits and where to start.
A test plan with one clear goal, a budget and a target cost per sale or lead, plus a creative brief built on real customer language.
Hooks written first, then UGC-style and creator videos filmed and edited vertical in our studio, with several openings for each idea.
Pixel and Events API verified, campaigns live with clear budgets and the targets we agreed.
New hooks and edits tested weekly, tired ads refreshed, budget moved to what sells.
Winning videos are reused across TikTok and Meta and shape the next shoot. You see the movement live and hear from us weekly.
No packages and no hidden fees. Ad spend is kept separate from our fee, which is set by the work your account needs, and you see where every hour goes: strategy, filming, editing and optimisation.
Request a strategyA single test campaign, or always-on prospecting and retargeting, changes the volume of work.
How many hooks, edits and new videos your account needs each month, and whether creators are involved.
Setup, testing and optimisation, allocated transparently each month.
Whether the Pixel, Events API or landing pages need work before TikTok traffic can convert.
“Their ability to orchestrate content, performance and strategy simultaneously in one unified approach is exactly what modern marketing should look like. They’ve genuinely had a huge impact on the success of the business.”
“Blown away. We did not expect the quality to be that good.”
TikTok's ad platform puts your business in front of people who are not searching for you yet, in a feed they scroll for fun. That makes it closer to Meta than to Google Ads. The businesses that do well treat TikTok as a creative channel first and a media channel second: they make videos that look like they belong in the feed, test lots of them, and judge the results on orders and enquiries, not views.
On TikTok, the video does most of the targeting. The algorithm shows each ad to the people who keep watching, so the first two seconds decide your cost per sale more than any audience setting. We write the hooks before the camera rolls, film UGC content and creator videos in our Grey Lynn studio, and cut several openings for every idea so TikTok can find the strongest. Our social media video team then edits each one to look like it belongs in the feed.
Browser privacy changes mean a pixel on its own misses a share of purchases and leads. We set up the TikTok Pixel alongside the server-side Events API before launch, then check that purchases and leads come through and match your store or CRM. Without it, TikTok optimises towards the wrong people and the account gets scaled on numbers nobody should trust.
Spark Ads let you run an organic post as an ad, from your own account or from a creator who gives you permission, so the views, likes and follows stay on the original video. We decide which posts to boost from the numbers, brief creators when a product needs a real face, and keep every claim accurate. We never present a paid creator as a real customer. New to creator content? Our guide to what UGC is explains how it works.
TikTok rarely works best on its own. It is good at putting your product in front of new people, Meta ads are strong at bringing back the people who visited your site, and Google Ads catch the searches for your brand that often follow. When one team runs all three from one plan, budget follows the return instead of being split by habit between agencies, and the same shoot can be cut for TikTok, Reels and Stories.
Every TikTok campaign is tracked through to orders, enquiries and revenue in Refined Analytics, next to your other channels, with a weekly note that says what moved, what we changed and what we are testing next. You talk to the media buyer and the editor, not an account manager relaying notes. If a video is tiring or TikTok stops paying its way, you hear it from us first. Want organic posting too? Our social media marketing team runs that from the same studio.
Our 11x figure is the average return on ad spend across all of our clients and paid channels, not a TikTok-only result. TikTok is a newer channel for many New Zealand businesses, so we run it as a test with a budget, a target and a clear point to stop, and report it next to Meta and Google so you can see exactly what it adds.
