TikTok marketing that turns views into sales.

Refined plans, makes and runs TikTok ads for New Zealand businesses. UGC-style videos and creator content are shot in our Grey Lynn studio, the same team runs the campaigns, and results are measured on orders and enquiries, not views.

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From ambitious start-ups to established names, one in-house team turns creative into customers.

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Refined crew filming an interview in an office
WHY REFINED

The people who film your ads also run them.

TikTok punishes ads that look like ads, yet most agencies split the work: one studio films, another team runs the media, and nobody owns the result. Refined is a Kiwi-owned team in Grey Lynn where strategists, media buyers, shooters and editors work side by side, and you talk to all of them.

Creative and media together
Filming, editing and campaign management from one team, so each new video is made from what the numbers say, not what looked good in a meeting.
Direct access
You talk to the people writing the hooks and running the budget. No account managers passing messages along.
Honest about fit
TikTok suits some products and audiences better than others. If it will not pay its way for you, we say so before you spend.
Reported live
Spend, orders and enquiries from TikTok sit in Refined Analytics next to your other channels, with a weekly note on what we changed and why.
LET'S TALK TIKTOK

Wondering if TikTok is worth it for your business?

Book a free strategy call. We will look at your product, audience and current ads, and tell you straight whether TikTok deserves a test budget.

How we report

You see what is selling, not just what is watched.

No screenshots of view counts and no monthly PDF that arrives too late to act on. Refined Analytics shows spend, orders and enquiries from TikTok next to Meta, Google and email as they happen, and a weekly note from the team explains what we changed and what is next.

Refined Analytics
One live dashboard across TikTok, Meta, Google, email and your site, tied to revenue rather than views.
Tracking done first
TikTok Pixel and Events API set up and tested before campaigns go live, so the numbers can be trusted.
Direct line
Your strategist, media buyer and editor are the people on the call, not an account manager relaying notes.
Reporting cadence
Live
Always on
Refined Analytics dashboard
Spend, orders, enquiries and return by channel and campaign
Weekly
Performance note
Which hooks held attention, what sold, what we are testing next
Monthly
Review call
Results against plan, creative review, budget across channels
Quarterly
Roadmap reset
Next quarter's priorities, creators, shoots and channel mix
Measured on orders · Reported by the people doing the work
FAQ

TikTok ads questions, answered straight

What New Zealand business owners ask us before advertising on TikTok.

What does a TikTok marketing agency do?
A TikTok marketing agency plans, makes and runs your advertising on TikTok, so your budget reaches the people most likely to buy. At Refined that means campaign strategy, UGC-style and creator videos filmed in our Grey Lynn studio, Pixel and Events API tracking, and weekly testing of hooks and offers, all reported against orders and revenue.
Is TikTok advertising worth it for New Zealand businesses?
It can be, especially for consumer products, ecommerce and brands with something worth showing on camera. TikTok reaches people who are not searching for you yet, so it works best with strong video, accurate tracking and a clear offer. We start with a test budget and a target, and tell you plainly if the numbers do not stack up.
How much do TikTok ads cost in NZ?
You set your own ad budget and pay TikTok for the views and clicks your ads get, with prices set by auction and changing with audience, season and creative. Fresh, native creative and accurate tracking lower what you pay for each sale or lead. Our management and production fees are quoted separately, based on the work involved.
How much should we spend on TikTok ads?
Enough for TikTok to see a steady number of sales or leads each week, because its algorithm learns who to show your ads to from those results. The right figure depends on your price, margins and creative. Testing hooks and offers on a modest budget, then scaling what pays, is safer than starting big.
Do we need a big TikTok following to advertise?
No. Ads reach people based on your targeting and how they respond to the video, not on how many followers you have. An active profile still helps, because people often check your page after seeing an ad, and strong organic posts can be boosted as Spark Ads. We can plan a light posting rhythm alongside your ads.
What are TikTok Spark Ads?
Spark Ads are TikTok ads that use an existing organic post, from your own account or from a creator who authorises it, instead of a separate ad. Views, likes, comments and follows stay on the original video, so the ad feels native to the feed. We use them to put budget behind posts that are already holding attention.
Who makes the TikTok videos?
We do. Our in-house team writes the hooks, films UGC-style and creator content in our Grey Lynn studio or on location, and edits each video for TikTok with captions kept clear of the app's buttons. We can arrange creators or on-camera talent, or film you and your team, and we refresh videos as the data shows them tiring.
How do you track sales from TikTok ads?
We set up the TikTok Pixel and the server-side Events API before launch, so purchases and leads are counted accurately even with browser privacy limits. That data lets TikTok optimise towards real buyers rather than viewers, and lets you see true return on ad spend in Refined Analytics, next to your other channels.
Should we advertise on TikTok, Meta or Google?
Often a mix. Google Ads catch people already searching for what you sell, while TikTok and Meta create demand among people who are not searching yet. TikTok suits fast, native video, and Meta is strong at bringing back people who visited your site. We recommend a split from your product and margins, then move budget to whatever pays.
How long do TikTok ads take to work?
Expect the first few weeks to be about learning. TikTok needs sales or leads to find the right people, and it usually takes a few rounds of hooks and edits to find the videos that sell. Results tend to steady once tracking is solid and a few ads have proven themselves, so we judge progress monthly and report weekly.
Measured onOrders and enquiries, not views
OwnershipKiwi-owned and operated
CreativeShot and edited in Grey Lynn
ReportingLive in Refined Analytics
The problem

Most TikTok ads look like ads, and get swiped past.

Businesses get sold views, followers and a handful of polished videos that never get refreshed. Here is what usually goes wrong on TikTok, and how we run it instead.

What usually goes wrong
  • –Polished brand videos dropped into a feed made for phones
  • –One or two ads left running until they wear out
  • –No Pixel or Events API, so sales go uncounted
  • –Results judged on views and followers
  • –TikTok run on its own, away from Meta, Google and email
What we do instead
  • ✓Film native, UGC-style creative in-house, built around a hook
  • ✓Set up the Pixel and Events API before launch
  • ✓Test new hooks and edits weekly, and refresh what tires
  • ✓Judge every ad on orders and enquiries, not views
  • ✓Plan TikTok with Meta, Google and email, reported in one place
From the studio

Short-form video, shot and cut in-house.

Product demos, UGC-style clips, creator content and brand films, all filmed and edited by our team. Tap any film to watch it with sound.

Proferlo Aria bed product adWatch
Kiwi Sheepskins UGC adWatch
Proferlo UGC adWatch
The Green Pinnacle social ad with Ryan FoxWatch
The Green Pinnacle video adsWatch
Kiwi Sheepskins brand filmWatch
How it works

Six steps from first scroll to first sale.

The same framework on every TikTok account, scoped to your product, audience and margins. Nothing is set and forgotten.

01
Audit

Your product, audience, current ads and competitors on TikTok, to see whether the channel fits and where to start.

02
Plan

A test plan with one clear goal, a budget and a target cost per sale or lead, plus a creative brief built on real customer language.

03
Shoot

Hooks written first, then UGC-style and creator videos filmed and edited vertical in our studio, with several openings for each idea.

04
Launch

Pixel and Events API verified, campaigns live with clear budgets and the targets we agreed.

05
Optimise

New hooks and edits tested weekly, tired ads refreshed, budget moved to what sells.

06
Compound

Winning videos are reused across TikTok and Meta and shape the next shoot. You see the movement live and hear from us weekly.

What it costs

Priced on the work. Shown to the hour.

No packages and no hidden fees. Ad spend is kept separate from our fee, which is set by the work your account needs, and you see where every hour goes: strategy, filming, editing and optimisation.

Request a strategy
Campaign scope

A single test campaign, or always-on prospecting and retargeting, changes the volume of work.

Creative volume

How many hooks, edits and new videos your account needs each month, and whether creators are involved.

Hours of work

Setup, testing and optimisation, allocated transparently each month.

Tracking and pages

Whether the Pixel, Events API or landing pages need work before TikTok traffic can convert.

“Their ability to orchestrate content, performance and strategy simultaneously in one unified approach is exactly what modern marketing should look like. They’ve genuinely had a huge impact on the success of the business.”

Allen Li, Director, Proferlo Furniture
Read the case study

“Blown away. We did not expect the quality to be that good.”

Gorran Marusich, Managing Director, Kiwi Sheepskins
Read the case study
TikTok in New Zealand

What a good TikTok ads agency does for a New Zealand business.

TikTok's ad platform puts your business in front of people who are not searching for you yet, in a feed they scroll for fun. That makes it closer to Meta than to Google Ads. The businesses that do well treat TikTok as a creative channel first and a media channel second: they make videos that look like they belong in the feed, test lots of them, and judge the results on orders and enquiries, not views.

The video is the targeting

On TikTok, the video does most of the targeting. The algorithm shows each ad to the people who keep watching, so the first two seconds decide your cost per sale more than any audience setting. We write the hooks before the camera rolls, film UGC content and creator videos in our Grey Lynn studio, and cut several openings for every idea so TikTok can find the strongest. Our social media video team then edits each one to look like it belongs in the feed.

Counted properly from day one

Browser privacy changes mean a pixel on its own misses a share of purchases and leads. We set up the TikTok Pixel alongside the server-side Events API before launch, then check that purchases and leads come through and match your store or CRM. Without it, TikTok optimises towards the wrong people and the account gets scaled on numbers nobody should trust.

Spark Ads and creators

Spark Ads let you run an organic post as an ad, from your own account or from a creator who gives you permission, so the views, likes and follows stay on the original video. We decide which posts to boost from the numbers, brief creators when a product needs a real face, and keep every claim accurate. We never present a paid creator as a real customer. New to creator content? Our guide to what UGC is explains how it works.

Where TikTok fits with Meta and Google

TikTok rarely works best on its own. It is good at putting your product in front of new people, Meta ads are strong at bringing back the people who visited your site, and Google Ads catch the searches for your brand that often follow. When one team runs all three from one plan, budget follows the return instead of being split by habit between agencies, and the same shoot can be cut for TikTok, Reels and Stories.

Measured on orders, reported live

Every TikTok campaign is tracked through to orders, enquiries and revenue in Refined Analytics, next to your other channels, with a weekly note that says what moved, what we changed and what we are testing next. You talk to the media buyer and the editor, not an account manager relaying notes. If a video is tiring or TikTok stops paying its way, you hear it from us first. Want organic posting too? Our social media marketing team runs that from the same studio.

Results

Judged on return, not views.

Our 11x figure is the average return on ad spend across all of our clients and paid channels, not a TikTok-only result. TikTok is a newer channel for many New Zealand businesses, so we run it as a test with a budget, a target and a clear point to stop, and report it next to Meta and Google so you can see exactly what it adds.

11x
return on ad spend, averaged across all paid channels and clients
See our work →
Kiwi Sheepskins lifestyle shoot on the coast by Refined