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We started Refined because businesses kept being sold the same recycled packages by agencies they never actually spoke to. So we built the opposite: a Kiwi-owned team in Grey Lynn where the strategists, media buyers, developers, shooters and editors sit together, and you talk to all of them.

Book a free strategy call. We will look at your range, your current store and your market and tell you honestly where the biggest wins are.
No black box and no monthly PDF that arrives too late to act on. Refined Analytics shows enquiries, orders and return on spend as they happen, and a weekly report from the people doing the work explains what we changed and what is next.
What New Zealand brands ask us before building an online store.
New Zealand brands are sold a theme, a product import and a go-live date. Then the orders do not come. Here is what usually goes wrong, and how we run it instead.
Strategy, design, Shopify development, photography, tracking and the marketing that follows sit in the same Grey Lynn studio. Nothing is handed to a third party.
Custom store design on Shopify by a Shopify Partner team: collections, product pages, cart and checkout designed around how your customers buy.
Most orders start on a phone. We design for the thumb first and keep the theme, apps and images lean so pages load before shoppers leave.
Collections and product pages structured for search, titles and descriptions written to rank, product schema added and redirects mapped at launch.
Product feed connected to Google Merchant Center and Meta catalogues, tracking installed correctly, campaigns run by the same team that built the store.
Klaviyo connected and core flows set up: welcome, abandoned cart, browse abandonment and post-purchase, so the store sells while you sleep.
Product, lifestyle and campaign imagery shot by our in-house studio, so the store launches with content that sells rather than supplier files.
Most developers hand over a theme and leave the marketing to someone else. We plan every store around your goals, margins, SEO, ad landing pages, content and Klaviyo flows, because the same team runs them after launch.
Your range, margins, goals and customers, plus the SEO keywords, ad landing pages, content and Klaviyo flows the store has to support, so the build is scoped around what will move units.
Collection, product, cart and checkout flows designed mobile first, with the proof, reviews and shipping details placed where shoppers decide.
Shopify theme developed clean and fast, products and variants loaded, payments, shipping and GST configured, apps chosen with restraint.
Google Merchant Center, Meta catalogue, GA4, Conversions API and Klaviyo connected and tested so marketing can start the day you launch.
Redirects mapped, SEO checked before and after, checkout tested on every device and payment method, then live.
Conversion testing, SEO, Google Shopping, Meta ads and email run by the same team, with orders and return visible live in Refined Analytics.
Three disciplines, one team. The store is designed around how your customers buy, built to be fast and easy to run, and measured on what it sells.
We design the pages shoppers actually land on and decide on, mobile first, with proof, shipping and returns placed where the decision happens. The homepage follows.
A Shopify Partner build: clean theme code, restrained apps, payments, shipping and GST configured, and Merchant Center, Meta, GA4 and Klaviyo connected before launch.
Every order is attributed to its channel and page in Refined Analytics as it happens. You see what the store sells and hear weekly what we changed to sell more.
No packages and no hidden fees. Your investment is set by what the store has to do, and you see where every hour goes: strategy, design, development, content and tracking.
Request a strategyHow many products, variants and collections need designing, loading and organising for search.
Whether a customised theme does the job or your brand needs bespoke sections, templates and functionality.
Moving from another platform, and the accounting, inventory, shipping and email systems the store must talk to.
Whether product copy and imagery exist already or are produced by our in-house studio as part of the build.
“Their ability to orchestrate content, performance and strategy simultaneously in one unified approach is exactly what modern marketing should look like. They’ve genuinely had a huge impact on the success of the business.”
“Refined took our business to the next level.”
An online store has one job: turn the people who arrive into people who buy, at a margin that leaves room to grow. Most ecommerce website design in New Zealand is briefed as a design project and judged on the day it launches. We brief it as a sales project and judge it on orders. That changes the platform we recommend, the pages we design first, the content we write and shoot, and what gets connected before go-live. Most developers hand over a theme and leave the marketing to someone else. We plan the store around the SEO, Google Shopping and Meta ads, content and Klaviyo email flows that will drive its sales, because the same team runs them after launch, so there is nobody to blame but ourselves if it does not sell. As a Shopify Partner based in Grey Lynn, Auckland, we build stores for brands across New Zealand and, where they trade there, Australia.
Shopify is hosted, secure and handles payments, shipping and GST without a developer on call. It scales from a first range to thousands of SKUs, its checkout is one of the highest converting in the world, and its app and integration ecosystem covers almost every tool a New Zealand brand uses. We are a Shopify Partner and build on it daily, which means we know where the platform needs setting up properly: duplicate collection URLs, canonical tags, image weight, app bloat and the tracking gaps that break attribution. If you already have a store and need theme work, a migration or custom features, our Shopify development team handles that too. We also build on WooCommerce and Webflow, the platforms behind our website design work, when a content-heavy site or an unusual range suits them better, and we will tell you which before you spend.
Homepages get the attention in design reviews, but most shoppers never see yours. They land on a product or collection page from Google, an ad or an email, and decide there. So we design those pages first: imagery that shows the product in use, copy that answers the questions a shop assistant would be asked, reviews, shipping and returns where they are needed, and a clear path to the cart. The cart and checkout are tested on real phones with real payment methods, because a store that loses people at the last step is just an expensive catalogue.
Proferlo Furniture sells beds, storage and living room furniture online across New Zealand and Australia. The store had traffic but was not converting it. We rewrote and restructured the content across collections and product pages so each one answered what shoppers were asking and made the next step obvious. With Meta and Google running alongside it from the same team, the business saw 3x online revenue growth after 60 days. The lesson for any store build is simple: launch with content written and shot to sell, not supplier descriptions and placeholder images.
A store that launches without its product feed, tracking and email flows connected starts behind. We structure collections and product pages for search, write titles and descriptions to rank, add product structured data and map redirects from any old URLs. The product feed is connected to Google Merchant Center and Meta catalogues, GA4 and the Conversions API are installed and tested, and Klaviyo is set up with welcome, abandoned cart and post-purchase flows. When the store goes live, the marketing can start the same day, and every order is attributed to the channel that produced it.
Every store we build reports into Refined Analytics: orders, revenue and return by channel, campaign and page, live rather than in a monthly PDF. After launch we stay on to look after updates and new products, run conversion rate optimisation to lift the store's sales, and manage SEO, Google Shopping, Meta ads and email if you want one team across all of it. You hear from us weekly on what moved and what we changed, and you deal directly with the people doing the work. If the store is not earning, you will know first, and so will we.
A furniture retailer selling online across New Zealand and Australia, competing with national chains. We rewrote the store's content, ran Meta and Google alongside it and tracked every order back to its source. The store started doing what it was built for.