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We started Refined because businesses kept being sold the same recycled packages by agencies they never actually spoke to. So we built the opposite: a Kiwi-owned team in Grey Lynn where the strategists, media buyers, developers, shooters and editors sit together, and you talk to all of them.

Book a free strategy call. We will look at your profile, reviews and the competitors holding the map pack, and tell you honestly where the biggest wins are.
No black box and no monthly PDF that arrives too late to act on. Refined Analytics shows enquiries, orders and return on spend as they happen, and a weekly report from the people doing the work explains what we changed and what is next.
What Auckland business owners ask us before starting local SEO.
Auckland businesses are sold listing packages, suburb pages and monthly PDFs. Here is what usually goes wrong, and how we run it instead.
No part of your local SEO is outsourced. The strategist, the writer, the developer and the person who reports to you all sit in the same Grey Lynn studio, and every hour is tracked back to the calls and enquiries it produces.
Categories, services, attributes, photos, posts and Q&A set up properly and kept current, because your profile is the biggest local ranking factor you control. Part of our wider SEO service.
A steady, policy-compliant flow of genuine Google reviews, with replies to every one, so searchers and Google both see a business that is open and responsive. The same approach runs on our Wellington accounts.
Name, address and phone details cleaned up and matched across Finda, Yellow, Apple Maps, Bing and the industry directories Google checks against. The same discipline we run for Christchurch businesses.
Service and area pages with something genuine to say, built on your site by our web team rather than thin suburb pages that swap one place name for another.
Speed, indexing, structured data and LocalBusiness schema fixed by developers who build sites for a living, so Google can read exactly what you do and where you do it.
Map rank across a grid of Auckland suburbs, plus calls, direction requests and enquiries from your profile and site, live in Refined Analytics alongside any Google Ads you run.
The same framework on every account, scoped to the suburbs and categories you trade in. Nothing is set and forgotten.
Your profile, reviews, citations and the competitors holding the map pack for the searches that bring you customers.
Primary and secondary categories, service areas, services, photos, posts and Q&A set up properly and kept current.
Name, address and phone cleaned up across New Zealand directories, Apple Maps and Bing so every listing agrees.
Service and area pages with real substance, plus LocalBusiness schema so Google reads what you do and where.
A steady flow of genuine reviews, a reply to each one, and links and mentions from local and industry sites.
Map rank by suburb, calls, directions and enquiries, live. You hear from us weekly on what changed and why.
No packages and no hidden fees. Your investment is set by the area you want to own and how competitive your category is, and you see where every hour goes: profile, citations, content, reviews and reporting.
Request a strategyOwning one suburb, one side of the city or all of Auckland changes the volume of work.
How many services and physical locations need their own profile, pages and tracking.
Profile management, citations, content and monitoring, allocated transparently each month.
The reviews, local links and community mentions your category needs to be trusted in the map pack.
“Their ability to orchestrate content, performance and strategy simultaneously in one unified approach is exactly what modern marketing should look like. They’ve genuinely had a huge impact on the success of the business.”
“Blown away. We did not expect the quality to be that good.”
Most Auckland businesses do not need to rank across the whole country. They need to be the business Google shows when someone nearby searches for what they do, right now, on their phone. That is the map pack: the three listings that sit above the normal results and take most of the calls. Getting there is not a trick. It is a set of disciplines done properly and kept up, and it is measured on whether the phone rings.
Google ranks local results on three things: relevance, distance and prominence. Relevance is how well your profile and website match what was searched. Distance is how far you are from the searcher, or from the suburb they named. Prominence is how well known and well regarded your business is, judged on reviews, mentions across the web and the authority of your website. You cannot move your premises, but you can improve the other two decisively. Most Auckland businesses we audit have the wrong primary category, an incomplete profile and details that differ between directories, which means they are losing calls to competitors who simply filled in the form properly and kept it current.
Your profile is the single biggest local ranking factor you control, and it is free. We choose the most accurate primary category and the secondary categories that widen your reach without diluting it, complete every section, list your services with proper descriptions, upload real photographs of your work and premises, and keep posts and Q&A current. We also connect the profile to your tracking so calls, direction requests and website clicks are counted, because a profile that looks good but cannot be measured is only half done. If you have more than one location, each one gets its own profile, its own page and its own numbers.
Reviews feed prominence, and they decide whether a searcher chooses you once they can see you. We build a steady, genuine flow of them through simple asks at the right moment, and we reply to every one, good or bad. We never buy reviews or offer incentives for them, because it breaches Google's policies and puts the whole profile at risk. Citations do the quieter work: when your name, address and phone number match exactly on Finda, Yellow, Apple Maps, Bing and your industry directories, Google can trust that every listing describes the same business, and that trust supports your rankings.
The old approach was a page for every suburb from Albany to Papakura, each one a copy with the place name swapped. Google treats those as doorway pages and they can hold your whole site back. We build one strong page per service, and area pages only where you have something genuine to say: projects completed there, the team who covers it, the way the service differs in that part of the city. Service-area businesses that travel to customers can hide their address on their profile and list the areas they serve instead, with content, reviews and links doing more of the work the further you get from base.
We track your map rank across a grid of Auckland suburbs, not one position from one postcode, and we tie it to what actually matters: calls, direction requests, website clicks and enquiries from your profile and your site. Everything lands in Refined Analytics as it happens, with server-side tracking set up first so the numbers can be trusted. Local SEO sits alongside our wider SEO and Google Ads work, so if the best next step for your business is national search, or paid coverage of a suburb you cannot win organically yet, we will say so rather than sell you more of the same.
A furniture retailer competing with national chains on the New Zealand searches that sell beds, storage and living room furniture. The same search discipline we bring to local SEO: fix the foundations, target the searches that end in a sale, and report revenue rather than positions.