Ecommerce marketing agency NZ, measured on orders.

An ecommerce marketing agency grows an online store's sales. We run Google Shopping, Meta ads, Klaviyo email, SEO, product content and conversion work for New Zealand stores as one plan, measured on orders and revenue rather than clicks.

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From ambitious start-ups to established names, one in-house team turns creative into customers.

TRUSTED BY NZ BRANDS

Range Rover logo
JBL logo
Ray White logo
CJ Gates logo
Kiwi Sheepskins logo
Hoop logo
Proferlo logo
Vertex Lubricants logo
Join the businesses already seeing real results with Refined
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Camera operator filming in a workshop
WHY REFINED

A growth team with a production studio inside it.

We started Refined because businesses kept being sold the same recycled packages by agencies they never actually spoke to. So we built the opposite: a Kiwi-owned team in Grey Lynn where the strategists, media buyers, developers, shooters and editors sit together, and you talk to all of them.

Everything in-house
Strategy, film, photo, websites and paid media from one team. Creative is built around what the data says, not handed over by a separate studio.
Direct access
You work with the people doing the work. No account managers passing messages along.
Bespoke, not packaged
Every plan is scoped to your market and margins. If a channel will not pay its way for you, we say so before you spend.
Reported live
Enquiries, orders and return on spend in Refined Analytics as they happen, with a weekly report that says what we did and what we are changing next.
LET'S TALK GROWTH

Ready to see what your store's marketing could be doing?

Book a free strategy call. We will look at your current setup and tell you honestly where the biggest wins are.

How we report

You always know what is happening, and why.

No black box and no monthly PDF that arrives too late to act on. Refined Analytics shows enquiries, orders and return on spend as they happen, and a weekly report from the people doing the work explains what we changed and what is next.

Refined Analytics
One live dashboard across ads, search, email and site, tied to revenue rather than clicks.
Tracking done first
Server-side tracking and conversion APIs set up before campaigns go live, so the numbers can be trusted.
Direct line
Your strategist, media buyer and producer are the people on the call, not an account manager relaying notes.
Reporting cadence
Live
Always on
Refined Analytics dashboard
Spend, enquiries, orders, return by channel and campaign
Weekly
Performance report
What moved, what we changed, what is being tested next
Monthly
Review call
Results against plan, creative review, budget decisions
Quarterly
Roadmap reset
Priorities for the next quarter, new channels, new shoots
Measured on revenue · Reported by the people doing the work
FAQ

Ecommerce marketing questions, answered straight

What New Zealand store owners ask us before starting.

What does an ecommerce marketing agency do?
An ecommerce marketing agency grows the sales of an online store. At Refined that means planning and running Google Shopping, Performance Max and Meta ads, email and SMS flows, ecommerce SEO and conversion optimisation, backed by product photography and video made by our in-house team. Everything is measured on orders and revenue, not clicks.
How much should I spend on ecommerce marketing?
It depends on your margins, average order value, product range and growth goals, so there is no one-size-fits-all number. We look at your numbers and current results first, then recommend an ad budget and a scope of work that makes sense for your store. We quote after we understand the scope.
Which channels work best for NZ online stores?
For most New Zealand online stores, Google Shopping and Performance Max capture people already searching, while Meta ads on Facebook and Instagram create new demand. Email and SMS flows then turn first-time buyers into repeat customers, and ecommerce SEO builds sales you do not pay for per click. We weight the mix to suit your products and customers.
How do I increase online sales?
Fix the basics before buying more traffic. Make sure tracking is accurate, product pages load fast and convert, and email flows such as abandoned cart are running. Then grow traffic with Google Shopping, Meta ads and SEO, and move budget to whatever is driving profitable orders.
How do you measure ecommerce marketing results?
We focus on orders, revenue and return on ad spend rather than clicks or impressions. We set up server-side tracking with the Meta Pixel and Conversions API alongside GA4 ecommerce events, so sales are counted more accurately. You can see results in real time through our Refined Analytics reporting dashboard.
Can you help with email marketing and abandoned carts?
Yes. We set up and manage Klaviyo email and SMS flows, including abandoned cart, browse abandonment, welcome, post-purchase and win-back flows. We also plan regular campaigns for launches, restocks and sales so your existing customers keep coming back.
Do you work with Shopify and WooCommerce stores?
Yes. We market stores on Shopify, WooCommerce and other platforms, working with the store you already have. If your store needs a rebuild or development work first, our Shopify developer and ecommerce website services can help.
What is ecommerce marketing?
Ecommerce marketing is everything that brings shoppers to an online store and turns them into repeat buyers: Google Shopping and search ads, Meta ads, email and SMS, SEO, product content and conversion work on the store itself. It works best when those channels are planned together and measured on orders and revenue.
Do you do ecommerce SEO?
Yes. We structure and write collection and product pages to rank, add product structured data, fix technical issues such as duplicate URLs and canonical tags, and build content that earns links. Ecommerce SEO runs alongside Google Shopping and Meta, so organic sales build while paid campaigns carry the short term.
Can you market stores that sell into Australia?
Yes. We work with New Zealand brands that sell across New Zealand and Australia, including Proferlo Furniture. Each market is planned and reported on its own, so you can see what each one returns.
Measured onOrders and revenue, not clicks
OwnershipKiwi-owned and operated
StudioGrey Lynn, Auckland
ReportingLive in Refined Analytics
The problem

Most ecommerce marketing is bought by channel and judged on clicks.

Online stores end up with an ads agency, an email freelancer, an SEO contractor and nobody who owns the number that matters. Here is what usually goes wrong, and how we run it instead.

What usually goes wrong
  • –Three suppliers, three reports, no one accountable for revenue
  • –Tracking that misses purchases, so every channel over-claims
  • –Product photos that look like everyone else's
  • –Email flows set up once and never touched again
  • –Budget spread by habit rather than by margin
What we do instead
  • ✓One team, one plan, one revenue number
  • ✓Server-side tracking and GA4 ecommerce events before launch
  • ✓Product content shot in-house for ads, email and product pages
  • ✓Flows and campaigns that keep customers buying
  • ✓Budget moved to the channel and product that pays, live in Refined Analytics
How it works

Six steps from traffic to repeat customers.

The same framework on every store, weighted to your range, margins and season. Nothing is set and forgotten.

01
Audit

Store, ad accounts, tracking, email and margins, to set targets and channel priorities.

02
Tracking

Server-side tracking, GA4 ecommerce events and clean product feeds so every sale is measured.

03
Content

Product photography and video shot in-house, made for ads, email and product pages.

04
Launch

Google Shopping, Performance Max, Meta and email flows go live with clear budgets and targets.

05
Optimise

Spend shifted to best sellers, creative and pages tested, profitable sales scaled.

06
Compound

Live reporting in Refined Analytics, plus forward planning for launches and sale periods.

What it costs

Priced on the work. Shown to the hour.

No packages and no hidden fees. Your investment is set by your range, margins and the channels that make sense for your store, and you see where every hour goes.

Request a strategy
Channel mix

Shopping and Meta only, or ads, email, SEO and CRO together, changes the volume of work.

Range and margins

How many products need their own feeds, creative and pages, and what each sale is worth.

Hours of work

Build, content, testing and optimisation, allocated transparently each month.

Content volume

How many shoots and edits your ads, email and product pages need.

“Their ability to orchestrate content, performance and strategy simultaneously in one unified approach is exactly what modern marketing should look like. They’ve genuinely had a huge impact on the success of the business.”

Allen Li, Director, Proferlo Furniture
Read the case study

“Blown away. We did not expect the quality to be that good.”

Gorran Marusich, Managing Director, Kiwi Sheepskins
Read the case study
Ecommerce marketing in New Zealand

What good ecommerce marketing looks like for a New Zealand store.

An online store does not have a traffic problem or an email problem or a conversion problem. It has a revenue problem, and every channel is a lever on it. The stores that grow are the ones where the levers are pulled together: ads that bring the right people, product pages that convert them, email that brings them back, and search that compounds in the background. Most New Zealand stores have these split across three or four suppliers who never speak to each other. We run them as one plan, measured on orders and revenue.

Google Shopping and Meta do different jobs

Google Shopping and Performance Max capture people who are already looking for your type of product. Meta catalogue and Advantage+ campaigns put your products in front of people who were not searching yet, then bring back the ones who visited. Most stores need both, weighted to suit the product and the season, and we shift budget towards whichever is driving profitable sales. Proferlo Furniture ran both with Refined and saw 3x online revenue growth after 60 days.

Email is the cheapest revenue you have

Flows run while you sleep. Abandoned cart, browse abandonment, welcome, post-purchase and win-back sequences turn first-time buyers into repeat customers without paying for the click twice. Weekly campaigns for launches, restocks and sales keep your best customers close.

Product content that sells

Shoppers cannot touch the product, so the photography and video do the selling. Our studio shoots product and lifestyle content made for ads, email and product pages, then cuts it for every placement. Gorran Marusich at Kiwi Sheepskins put it simply after their two shoots: they did not expect the quality to be that good.

SEO and conversion work compound

Ecommerce SEO on collection and product pages builds sales you do not pay per click for, and it gets more valuable every month. Conversion rate optimisation lifts the return on every other channel at once, because the same traffic produces more orders. Both are slower than ads to show, and both are why the stores we work with get cheaper to grow over time. If your store needs development work first, our Shopify developers sit in the same room.

Measured on revenue, reported live

Every store is tracked through to orders, revenue and return on ad spend in Refined Analytics, with server-side tracking and GA4 ecommerce events set up before launch. You get a weekly report that says what moved, what we changed and what we are testing next, and you talk to the people doing the work. We also plan Black Friday and seasonal sales well ahead, so creative is shot, audiences are built and tracking is checked before the busiest period starts.

Ecommerce result

Proferlo Furniture: 3x online revenue growth after 60 days.

A furniture retailer selling across New Zealand and Australia. Content, paid media and strategy were run as one plan rather than three suppliers, with new product content shot in-house.

3x
online revenue growth after 60 days
7.4x
organic search traffic within 12 months
1,128 → 8,322
organic visits a month, before Refined and now
Read the full case study →
Proferlo Furniture campaign content shot by Refined
Proferlo Furniture · content shot in-house by Refined