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We started Refined because businesses kept being sold the same recycled packages by agencies they never actually spoke to. So we built the opposite: a Kiwi-owned team in Grey Lynn where the strategists, media buyers, developers, shooters and editors sit together, and you talk to all of them.

Book a free strategy call. We will look at your current setup and tell you honestly where the biggest wins are.
No black box and no monthly PDF that arrives too late to act on. Refined Analytics shows enquiries, orders and return on spend as they happen, and a weekly report from the people doing the work explains what we changed and what is next.
What New Zealand store owners ask us before starting.
Online stores end up with an ads agency, an email freelancer, an SEO contractor and nobody who owns the number that matters. Here is what usually goes wrong, and how we run it instead.
No part of your marketing is outsourced. The media buyer, the email specialist, the photographer, the developer and the person who reports to you all sit in one room in Grey Lynn.
Feed optimisation, Shopping and Performance Max campaigns managed for return on ad spend, not impressions.
Catalogue, Advantage+ shopping and retargeting on Facebook and Instagram, with creative shot in-house.
Abandoned cart, welcome, post-purchase and win-back flows, plus weekly campaigns, integrated with your Shopify store.
Collection and product pages optimised to rank, with structured data and content that earns sales you do not pay per click for.
Product and lifestyle photography and short-form video shot in-house for ads, email and product pages.
Product, cart and checkout pages tested to lift add-to-cart and purchase rates on the traffic you already have.
The same framework on every store, weighted to your range, margins and season. Nothing is set and forgotten.
Store, ad accounts, tracking, email and margins, to set targets and channel priorities.
Server-side tracking, GA4 ecommerce events and clean product feeds so every sale is measured.
Product photography and video shot in-house, made for ads, email and product pages.
Google Shopping, Performance Max, Meta and email flows go live with clear budgets and targets.
Spend shifted to best sellers, creative and pages tested, profitable sales scaled.
Live reporting in Refined Analytics, plus forward planning for launches and sale periods.
No packages and no hidden fees. Your investment is set by your range, margins and the channels that make sense for your store, and you see where every hour goes.
Request a strategyShopping and Meta only, or ads, email, SEO and CRO together, changes the volume of work.
How many products need their own feeds, creative and pages, and what each sale is worth.
Build, content, testing and optimisation, allocated transparently each month.
How many shoots and edits your ads, email and product pages need.
“Their ability to orchestrate content, performance and strategy simultaneously in one unified approach is exactly what modern marketing should look like. They’ve genuinely had a huge impact on the success of the business.”
“Blown away. We did not expect the quality to be that good.”
An online store does not have a traffic problem or an email problem or a conversion problem. It has a revenue problem, and every channel is a lever on it. The stores that grow are the ones where the levers are pulled together: ads that bring the right people, product pages that convert them, email that brings them back, and search that compounds in the background. Most New Zealand stores have these split across three or four suppliers who never speak to each other. We run them as one plan, measured on orders and revenue.
Google Shopping and Performance Max capture people who are already looking for your type of product. Meta catalogue and Advantage+ campaigns put your products in front of people who were not searching yet, then bring back the ones who visited. Most stores need both, weighted to suit the product and the season, and we shift budget towards whichever is driving profitable sales. Proferlo Furniture ran both with Refined and saw 3x online revenue growth after 60 days.
Flows run while you sleep. Abandoned cart, browse abandonment, welcome, post-purchase and win-back sequences turn first-time buyers into repeat customers without paying for the click twice. Weekly campaigns for launches, restocks and sales keep your best customers close.
Shoppers cannot touch the product, so the photography and video do the selling. Our studio shoots product and lifestyle content made for ads, email and product pages, then cuts it for every placement. Gorran Marusich at Kiwi Sheepskins put it simply after their two shoots: they did not expect the quality to be that good.
Ecommerce SEO on collection and product pages builds sales you do not pay per click for, and it gets more valuable every month. Conversion rate optimisation lifts the return on every other channel at once, because the same traffic produces more orders. Both are slower than ads to show, and both are why the stores we work with get cheaper to grow over time. If your store needs development work first, our Shopify developers sit in the same room.
Every store is tracked through to orders, revenue and return on ad spend in Refined Analytics, with server-side tracking and GA4 ecommerce events set up before launch. You get a weekly report that says what moved, what we changed and what we are testing next, and you talk to the people doing the work. We also plan Black Friday and seasonal sales well ahead, so creative is shot, audiences are built and tracking is checked before the busiest period starts.
A furniture retailer selling across New Zealand and Australia. Content, paid media and strategy were run as one plan rather than three suppliers, with new product content shot in-house.
